As long standing service of NESC and one of our mainstays, NESC continues to provide superior contract services. Our highly skilled and knowledgeable technicians can be contracted to aid in day-to-day support of your network and computer systems. These services can be used to help fill a void in your technical department or simply give that extra hand required for projects. Over the years, NESC contract services have been popular with many of our members.

Desktop and Server support for both Apple and Microsoft are available for contracted services. We also offer support for network devices such as routers, switches and hubs, as well as printers and printing sharing.

The following is a sample breakdown of services offered; this is simply a list of services currently offered. If you don’t see what you need, feel free to contact us.

Desktop support includes but is not limited to

• Hardware and software issues
• Operating system install, repair and upgrades
• Virus detection and removal
• Application installation, support and repair
• Email application configuration, installation and troubleshooting

Hardware/Software repair and upgrade

• Onsite, pickup and carry-in service available
• Faulty hardware replacement
• Memory and other hardware upgrades available

Server Support services

• Installation, configuration, support and maintenance of server operating systems
• Upgrade or migration of server OS and user data files
• Backup setup, scheduling and trouble shooting
• Server centered applications installation, configuration and troubleshooting
• Application and OS deployment, upgrade and configuration

Printers and printing

• Printer setup and configuration
• Printer repair
• Printer connection problem resolution

Network connection devices

• Preliminary site survey
• Network infrastructure design
• Upgrade and/or replacement of hubs and switches
• Wireless networking
• Configuration and troubleshooting of Switches, routers and other devices

Virus detection/protection software

• Installation, configuration and repair of virus detection software
• Setup of centralized virus protection software
• Virus removal

Apple Macintosh Networking

• In/Out of warranty repair
• Setup, support and configuration of Apple Network Assistant, Mac Manager, and At Ease management programs
• Support for all Mac OS versions
• Server support including file sharing, security and other services

Microsoft Networking

• Upgrades from earlier Windows versions to Windows 2000 and XP
• Onsite hands on training for Microsoft OS
• Server upgrades and migration from NT to 2000/2003 server
• Active Directory design, configuration, maintenance, and repair
• File system design, setup and repair
• Group Policy and security setup
• Scripting solutions
• Server based printer setup

Note: Additional cost may be incurred in the event of upgrades, repair and other services. These items include but are not limited to hardware, software, licensure and other items necessary to perform the requested service. NESC will provide an estimate on additional fees before performing these services.